You may return most new, unopened items sold and fulfilled by VSTCG within 7 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We accept returns based on the following conditions: We MUST be notified and approve of the return within 7 days of receipt of the product. Please visit our contact us page for our phone number and email. All merchandise must be in the exact same condition as it was sent. If the product has been opened, tampered with, played with, broken, or altered in any fashion, we will be unable to accept your claim. If the return is due to an error by our company, we will accept full responsibility for all shipping and replacement costs. If such a mistake has occurred, please contact us immediately to make arrangements for a replacement package to be sent and for the mistaken product to be returned. Depending on the method of payment, a refund check or store credit will be issued to you. If the return is not due to an error by our company, we will refund you the amount of the product(s) only and not for the shipping costs related to the items returned.
Please ship returns to:
3250 N Tenaya Way
Las Vegas, NV 89129
Include the original invoice and we kindly ask that you package all items carefully to insure safe shipping by the carrier provider. We are not responsible for any lost or stolen package returned to us, so we recommend that you use a confirmation service to track the package. Upon receiving your returns, a manager will inspect and issue a refund. Refunds are normally issued 3-5 days after the returns are received.
Please contact us if you would like to cancel an order. For orders that have not been “Shipped”, we will cancel your order and if your order has been paid for, we will issue a refund. Please allow 3-5 days for a refund to be issued. For orders that have been “Shipped”, please refuse the package upon delivery for the package to be returned to us. When your order is returned to us, we will consider the order as “Returns” and refund you for the products returned and not the shipping costs related to the order.
*VSTCG reserves the right to cancel any order without notice. All cancelations will be refunded in full.
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
|If you pay by:||Your refund will go to:||… time until return is processed:|
|Credit Card||Credit Card||3-5 business days|
|Bank Account||Bank Account||Up to 10 business days|
|Check or Money Order||Store Credit Balance
(to request a check, email us)
|1 business day|